When you purchase your whole house fan from wholehousefan.com, we make every effort to backup your investment with “Heroic” customer service.
We are at your service from 7 am – 5 pm PST M-F, 1-888-845-6597.
We guarantee complete customer satisfaction for 60 days from date of purchase, less shipping charges. We Do Not Charge Any Restocking Fees. We Insist You Are Completely Satisfied! Our Industry Exclusive Guarantee To You!
While we boast a 99% satisfaction rating with our products, we understand that sometimes
things just won’t work out. If this is the case, please call us for an RMA number, 1.661.775.5979.
Once you receive your RMA #, we will provide you further details on how to return your product. As soon as we get the product back, we will issue a credit to your account – less the actual shipping charges we were charged by the carrier for shipping. The fan needs to be returned in the original packaging.